FAQ's

Where do you ship from?

Orders are processed and shipped from our fulfillment partners. All items are carefully packed and quality-checked before dispatch.

How long does order processing take?

Orders are usually processed within 1–3 business days. During busy periods, processing times may be slightly longer.

How long will delivery take?

UK orders typically arrive within 3–5 business days after dispatch.
International orders usually take 7–14 business days, depending on the destination and customs processing.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order weight. The final shipping fee is shown before payment.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Do you ship internationally?

Yes, we ship to selected international destinations. If your country is not available at checkout, please contact us before placing an order.

Are customs duties or taxes included?

Customs duties, import taxes, or fees for international orders are not included and are the responsibility of the customer.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will assist you as quickly as possible.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.